Frequently Asked Questions
Below you will find answers to the most frequently asked questions, if you don't find your answer below, pls call us at +86 138 1627 5934 or mail us and we'll be happy to help you out.
Do you have a minimum order?
Yes, normally our minimum order quantity will be 500 per item with our existing pattern, without extra cost, with customized logo and pattern, will charge film plate fee US$10/color, order qtys over 4,000pcs, without film plate fee. Considering first cooperation, small order qtys can be accepted, pls mail firstname.lastname@example.org for further discussion.
What form of payment do you accept?
We accept T/T(wire transfer) 30%-50% as down payment and balance is before shipment. And we keep other payment way negotiable when you keep long term business relationship with us!
What are your advantages in the competitive markets?
Our advantages are quickly action, professional designs, rich material sources, strict production management, best quality control, punctual delivery, easy communication and reasonable prices.
Do you have any stock?
Yes, we have some personal balls in stock, but mainly we providing customized products, we develop, design and make decoration for customers, we make the surface decoration and logo printing in accordance with customer's requirements. So, if you need small quantity and fast delivery, welcome you write your detailed requirements to email@example.com, we will try our best to meet your demands!
Do you have basketball?
We don't produce basketball, the machine what we used now can not work on basketball.
How fast will my order ship?
Our lead time is 15 working days not including the Chinese Legal holidays afer receiving your depsoit and confirmation samples based on 500pcs. If we have stock in our warehouse, we try to ship them in 24 hours. Of course this time frame may vary depending on the carrier you choose.
How do you ship orders?
Normally, we can arrange Ocean shipment and Air shipment. If you have pointed forwarder, just send the contact information for us to arrange shipment, If you do not have a forwarder, we can help you find one. For small qtys, express shipment is ok as well.
What shall we do if we need to put logo on the products?
Just send the logo by e-mail, attached the documents by Adobe Illustrator or PDF file. Sometimes fonts file is need to be provided. We have our own artwork engineer in office, we can do silk printing in normal color on product, and the final looks on the samples will be forwarded to you for approval.
Will you expose our project design and idea which we share with you even we didn't work with you at last?
We welcome you share your project and ideas with us, our professional and experienced engineer will evaluate its feasibility and realize it, meanwhile, we will keep all of your information confidential unless you ask us to open!
Can we get your stock samples free of charge?
Yes,we can send you 1-2pcs and two models samples free of charge for first time if we have stock, but we need your account number of FedEx or DHL or UPS or TNT..., then the required free samples will be sent out within one week by freight collect from the customer's/ consignee's account.
Do you charge the sampling fee if we want our own logo and decoration?
Yes, we will charge you the sampling cost $100-USD$200 each model if you need make samples according to your demands, when the order is confirmed, we will return the cost back to you by deducting it from the order amount when your total order qtys reach 2,000pcs.
Price is sensitive topic, how do you comment on your price level?
We provide balls with different levels to meet customer's demand, our products lines belong to middle level prices at good quality, we are chasing to work on the long term relationship with customers, we will try our best to select best product with best price to meet customer's budget.
Do you have any better way to quicken the delivery time?
Since all production proceed on after the approval of samples, the quick correct samples will certainly save much time. We need the customers to send us private logos in Adobe Illustrator or PDF format by email. From the past experience, if the customers want to change the logos or designs after presenting the samples, the repeat samples will take more times. So please ensure there are no misunderstanding before sampling. Our production department arranges all orders in rigorous rotation of arrival time of T/T deposits. The earlier the payment arrives, the sooner delivery time will be. If your order is very urgent, we are flexible on this aspect, will consider to insert your order into production plan to catch up your time.
What is your usual terms of payment?
For small orders value less than USD50,000, we adopt 30% T/T deposit and balance 70% T/T against shipment. For orders value over than USD50,000, we accept irrevocable L/C at sight or T/T payment term.
Have you ever had any communication problems with your clients?
The workable language we use is English. Do look at our website and see how helpful it is to you. we communicate with clients 90% by emails, 10% by phone. We prefer to work through emails, which is easy, quick, convenient, colorful. Our computer system can accept logo art works by Photoshop and the digitized embroidery software without any difficulty. The inquiries by phone is not convenient to us except in emergency or urgent situation, because there are too many new inquiries everyday from whole of the world. We have to think it over or guess who the callers are from and what inquiry they have.
Do you have a creative team involved in designing products?
Yes, we have couple of innovative designers in our head office adequately equipped with CorelDraw, 3D Max & Advanced CAD systems, they can very well understand what the customers want and work out the needed arts precisely, as well as constantly develop and evolve the new products lines.
What if part of my order is damaged or missing?
Please note that all shipments are insured. It is important for you to count your cases and inspect them for damage before you sign for them. If you notice any missing or damaged goods, report this to the driver and make sure it is noted on the receiving documents. Contact us immediately and advise us of the situation.
My question isn't answered here.
If your question is not answered here, you can call us at +86 791 8566 6323, or email us your question at firstname.lastname@example.org and we will try and answer it for you. In your e-mail please include your name, company name, and email add